How to complain

There are several ways in which you can register your complaint:

  • by telephone, call Bev Garratt on: + 44 01788 578214
  • by email:
  • in writing to Bev Garratt at:


Davis Building
165 - 189 Railway Terrace
CV21 3HQ

We will ensure that our staff are fully briefed about our complaints procedure and are able to handle your complaint.

We will always try to resolve problems informally, if possible, in the first instance. Our staff will:

  • identify themselves to you
  • listen to your complaint and take details
  • offer an explanation if they are able to
  • offer a resolution if possible
  • if a resolution is not possible, inform you of the action they will be taking
  • inform you of the further options available if you are unhappy with the resolution

My IChemE

IChemE is a registered charity in England & Wales (214379), and a charity registered in Scotland (SC 039661).