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Control Room Optimisation: A Human Factors Presentation to Improve Operator Performance - Ian Nimmo - Recording available

Date From: 11 January 2016
Location: Online
Description: Automation safety has primarily focused on technology, but major incidents such as the explosions at BP's Texas City refinery in 2005 and Bayer CropScience's plant in West Virginia in 2008 have been directly linked to human error in the control room. This webinar by Ian Nimmo (User Centered Design Services, USA) considers ways to improve human factors in the control room and implement best practices that improve operator performance. Members of IChemE's Process Management & Control Special Interest Group can replay a recording of this webinar, and download the slides, free of charge. Visit the group's Resources area and log in with your membership number and PIN / password to access the webinar archive.
Venue: Online
Organiser: Process Management & Control Special Interest Group

A webinar organised by IChemE's Process Management & Control Special Interest Group, aimed at control room operations managers, training managers, plant managers, control engineers and safety managers.

Members of the Process Management & Control Special Interest Group can replay a recording of this webinar, and view the slides, free of charge. Visit the webinar archive (you'll need to log in with your membership number and PIN / password to see this page).

Not yet a member of the Process Management & Control Special Interest Group? 
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Topic

We rely on console operators to be vigilant during long shifts and expect them to intervene during abnormal situations. How quickly and accurately they define a problem can have a major effect on uptime and safety. Operator performance is affected by the environment, workload, work team design, HMI, alarms, communication, fatigue, procedures, training, and culture. By applying human factors best practices in all of these areas, you will improve the bottom line.

Most control rooms are dark. Operators battle fatigue. Graphics are designed with too much colour and poor navigation. In most cases they have not been ergonomically designed. Most operators do not have a functioning overview display designed to combat change blindness, where important events get the operator's attention without using alarms. Alarms can be distracting and confusing. The lack of proper training and competence during stressful situations can lead to human error. On top of that we have to address distractions and communication breakdowns.

It is very important to analyse your existing management systems using a methodology that is based on the ASM consortium best practices and international standards. Focus your attention on situation awareness. You should look at the design of a control room as not a simple architectural exercise but as an integral part of providing an operator with good situation awareness. Assess your management systems and compare your situation against the recommend practices from the HSE, ISA, IEC, API, and ASM.

This webinar considers ways to improve human factors in the control room and implement best practices that improve operator performance.

Speaker

Ian NimmoIan Nimmo is recognised as a thought leader and expert in control room operations by ISA, HSE, and by many plant managers in our industry. He created the Abnormal Situation Management Consortium (ASM) — a research team set out to create a standard to improve alarms for control room operators. This snowballed as they realised that alarms were only a symptom of a much larger problem: abnormal situations and the lack of situation awareness in the control room.

Ian raised 20 million dollars to fund and develop management systems to reduce the risks of human error. He has spent 20 years expanding on the ASM research and improving operator performance, and has interviewed over 1000 operators; he knows what they need to be vigilant when the unexpected happens. Over the years Ian has helped hundreds of managers to improve production, quality, and safety. He is the author of the popular High Performance HMI Handbook and will be publishing his new book High Performance Control Room later this year.

Format

A one-hour online session: 40 minutes' presentation + 20 minutes' Q&A.
Duration (for CPD recording purposes): up to one hour.

If you are recording mandatory CPD you should refer to your own regulator's requirements as recognition of CPD hours may vary. Visit www.icheme.org/cpd for more information.

Webinar archive

This webinar is free of charge and open to all to attend, but if you wish to access the slides and a recording to replay on demand then you'll need to be a member of the Process Management & Control Special Interest Group.
Join the Process Management & Control Special Interest Group >>

Future webinar programme from IChemE

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If you're interested in giving an online presentation to our international community of chemical engineers, we'd like to hear from you. Please email specialinterestgroups@icheme.org with information on yourself and your proposed talk.

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