Help

What are your delivery times and charges?

The following standard delivery charges apply to all physical products such as books, training packages and CD ROMS. No delivery charge is made for online or face-to-face courses.

Customers in the UK

Standard Postage  Cost  Delivery Times 
Up to 500g  £3.50  1-3 working days 
500 to 1kg  £3.50  1-3 working days 
1kg to 2kg  £7.00  1-3 working days 
Next day courier* Cost  Delivery Times
Before close of business £7.49 1 working day
Before Noon £9.99 1 working day
Before 10am £14.99 1 working day
Before 9am £19.99 1 working day
*Signature required

Customers in the European Community

Standard Delivery Cost Delivery Times
Up to 500g £5.50 7-10 working days
500g to 1kg £9.00 7-10 working days
1kg to 2kg £14.00 7-10 working days
2kg to 3kg £19.00 7-10 working days
3kg to 4kg £24.00 7-10 working days
4kg to 5kg £29.00 7-10 working days
Express Delivery* Cost Delivery Times
FedEx Price available
at checkout
1-4 working days
*Signature required

Customers outside of the UK and European Community

Standard Delivery Cost Delivery Times
Up to 500g £8.50 10-14 working days
500g to 1kg £15.00 10-14 working days
1kg to 2kg**  £25.00  10-14 working days  
2kg to 3kg £35.00 10-14 working days
3kg to 4kg £46.00 10-14 working days
4kg to 5kg £57.00 10-14 working days
 
Express Delivery*  Cost  Delivery Times 
FedEx Price available
at checkout
1-10 working days
*Signature required

**Orders to Canada over 2kg must be dispatched via FedEx

Delivery times are from the date of dispatch. Where applicable, standard-rate VAT will be applied to on delivery charges.  

Orders placed before 12:00 GMT will be dispatched same day. Orders placed after 12:00 GMT will be processed the following working day.

What is your returns policy?

In accordance with English law, once an item has been purchased on the online shop it can be returned within 14 working days of receipt. Providing it is received by IChemE UK in a resalable condition, a refund will be issued for the item. The shipping cost will not be refunded, nor will the cost of returning the item.

If an item is received damaged or an incorrect item is sent, then it will be replaced only when the damaged/incorrect item is returned to IChemE UK within 14 working days of receipt.

We cannot make refunds for any sealed items that have been opened, unless the item is faulty or incorrect.

No refund can be made on journals or periodicals.

If you wish to claim a refund this must be done in writing, by fax, letter or e-mail, and the item must be returned to IChemE UK, within 7 working days of receipt.

Which credit cards do you accept?

We accept Mastercard, Visa, Visa Debit/Delta, Maestro (UK issues), Solo (UK issues), AMEX and PayPal.

What are your terms and conditions of purchase?

Where applicable, VAT is charged at the standard UK rate unless IChemE is VAT registered in your country.

How do I contact you if I have a question or wish to amend or cancel my order?

Please email sales@icheme.org, or call our sales team on +44 (0)1788 534470.

 

IChemE is a registered charity in England & Wales (214379), and a charity registered in Scotland (SC 039661).