Complaints procedure

Policy statement

The Institution of Chemical Engineers (IChemE) aims to provide efficient and effective services and, whilst every care is taken to ensure that our services are of good quality, IChemE accepts that, on occasions, complaints will be made.

A complaint is an expression of dissatisfaction about the standard of service, actions or lack of action by IChemE, or our staff, affecting an individual customer or group of customers.

IChemE will treat complaints positively and recognises that they present opportunities to identify improvements which can be made to our service delivery standards.

IChemE will deal with complaints quickly, taking prompt action to resolve the complaint, and taking steps to ensure that complaints of a similar nature do not arise in the future.

NB. This does not replace the staff grievance procedure

My IChemE

IChemE is a registered charity in England & Wales (214379), and a charity registered in Scotland (SC 039661).