Human Factors in Health and Safety, Module Two: Managing Human Failure

Location Online, 09:00–11:00 BST

Date 19th June 2023

Duration 4 days

Topic Safety

CPD Hours 12.5

Price Single module: £1900 + VAT / Book all four modules: £1425 + VAT each

Online | Face-to-Face | In-company


This human factors course explores how to proactively manage human failure, which is crucial to preventing major accidents, occupational accidents and ill health, and improving an organisation's overall performance. The course covers how to proactively manage human error and non-compliance, analyse human failures contributing to incidents, and manage performance under pressure. 

This is module two of our Human Factors in the Chemical and Process Industries training programme, which provides practical insight into the key human factors issues facing the industries. You can attend as a one-off course, or alongside our other human factors modules to get a comprehensive overview of the subject.

Course outline

Reducing human error

  • What makes error more likely?
  • How can we make people safer?
  • Identifying safety critical tasks
  • Analysing tasks
  • Conducting human reliability analysis

Managing non-compliance

  • The significance of non-compliant behaviour in incident causation
  • Different types of non-compliance
  • Factors that provoke non-compliance
  • ABC analysis – a tool to understand decision-making in the context of non-compliant behaviour
  • What can be done to reduce the likelihood of non-compliance

Human factors in incident investigation

  • Human factors in the investigator (common human failings in investigators; interviewing skills – best practice)
  • Human factors in the investigation (key steps; recent best practice guidance; case study)

Managing performance under pressure

  • Understanding stress and its consequences
  • Causes of stress: chronic and acute
  • Managing pressure at work
  • Improving resilience

Learning outcomes

  • Understand how to reduce human error
  • Understand how to manage violations
  • Understand how human failures contribute to incidents
  • Understand how to manage performance under pressure

Who will benefit?

  • HSE managers and advisors
  • Operations managers
  • Safety engineers
  • Chemical/process engineers
  • In-house human factors advisors eg COMAH operators' 'intelligent customers'

Previous delegates said

Previous delegates said this course would help them to:

  • manage human errors and violations more effectively
  • apply the practical techniques learnt to their role straightaway
  • reinforce their behaviours when managing human factors
  • use the techniques learnt in staff appraisals and incident investigations
  • ask informed questions and identify when further expertise is necessary
  • compare current practices with good practice
  • better understand human behaviours
  • mange the effects of stress (on both individuals and the team) more effectively
  • introduce new tools and techniques to their organisation

Upcoming courses


Online courses consist of four live and interactive modules with the trainers on the dates indicated together with pre-course reading and pre-recorded video content for independent study alongside the live sessions.

From 19 June 2023 (choice of sessions)

  • Module 1 – 19 June 2023, 09:00–11:00 or 12:00–14:00 BST
  • Module 2 – 20 June 2023, 09:00–11:00 or 12:00–14:00 BST
  • Module 3 – 21 June 2023, 09:00–11:00 or 12:00–14:00 BST
  • Module 4 – 22 June 2023, 09:00–11:00 or 12:00–14:00 BST

Live sessions are delivered via Microsoft Teams. If you don't already have this installed, you can join as a guest in order to access the training. 


  • 7–8 June 2023, Edinburgh, UK

Pre-course reading is issued beforehand as preparation for the course.

Not available then?

Register your interest in alternative dates.


Course fees vary depending on delivery format. Select your preferred course date to see the relevant fees.

How to register

Select your preferred course from the list of upcoming start dates and go to the 'Book course' button at the bottom of this page.

More human factors training

You can attend single modules or all four depending on your training needs. Modules can be completed in any order. 

Learn more about the Human Factors in the Chemical and Process Industries programme.


Book all four Human Factors in Health in the Chemical and Process Industries modules together and get a discount.

In-company training

Our human factors training can be delivered to corporate teams, either on-site or online. This could be a cost-effective option if you have several people requiring the training. Content can be tailored to your specific requirements. Request a quotation.

Attendance certificate & CPD hours

An e-certificate will be issued at the end of the course to confirm attendance and CPD hours logged. Please note that you must attend the whole course to receive the certificate. 

In the case of online courses, CPD hours should be used as an approximate guide and will vary depending on the preferred approach of the delegate and to what extent additional learning is completed.


CIEHF recognised course

In partnership with:

In partnership with The Keil Centre

Contact Phone +44 (0)1788 534496

Contact Email

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Associated course

Incident Investigation, Human Failure & Cause Tree Analysis

Improve your process incident investigation skills.

Janette Edmonds


Janette Edmonds

Director, Ergo Innovation

Janette is the course director of the Human Factors in the Chemical and Process Industries programme in UK/Europe and a former director of the Keil Centre. She is a Chartered Ergonomics and Human Factors Specialist, a Fellow of the Institute of Ergonomics and Human Factors, and a Chartered Member of the Institution of Occupational Safety and Health. She has a BSc in Psychology, an MSc in Ergonomics, and 28 years of practitioner experience within various industries.

Her experience includes chemical processing, oil and gas, rail, emergency services, defence, telecoms, but also medical and consumer product design. Janette has experience in most aspects of human factors practice, but her main areas of specialism include human factors in engineering design, development of procedures, human factors in incident investigation and human reliability analysis. She was the lead author and editor for the Elsevier book Human Factors in the Chemical and Process Industries: Making it Work in Practice.

Charles Shoesmith


Charles Shoesmith

Managing Director, PsychaLogica

Charles is a Chartered Psychologist with more than 35 years of international experience consulting in the area of individual and organisational behaviour, cultural development and learning, often with an emphasis on health and safety. He has particular expertise in the design and development of innovative and effective solutions to complex organisational and people performance issues. He is an extremely effective presenter and trainer, applying his background in learning and educational theory to tailor courses to meet specific needs.

James Bunn


James Bunn

Specialist Inspector, Energy Division, Health and Safety Executive

James was formerly a Principal Human Factors Consultant with the Keil Centre. He has a Masters in Ergonomics and is a Chartered Ergonomics and Human Factors Specialist, a member of the Institute of Ergonomics and Human Factors and a member of the Institute of Industrial Accident Investigators. He has a broad experience base, having previously worked for the UK health & safety regulator and the energy sector in Norway. James was the human factors specialist member of the multi-disciplinary team that investigated the terror attack on the In Amenas Tigantourine gas facility site in Algeria. This was a major incident which received international media coverage and resulted in a public inquest in the UK. He is an experienced human reliability analyst and covers several areas of human factors.

Ken Gray


Ken Gray

Director, The Keil Centre

Ken is a Chartered Psychologist, a registered Occupational Psychologist with the HCPC and an Associate Fellow of The British Psychological Society. He leads the Business Psychology and Wellbeing services at the Keil Center and his cross-industry experience includes local and national Government, energy, chemical, aeronautical, mining, construction, housing, engineering, steel, FMCG and oil & gas. He applies powerful psychometrics, facilitation and coaching techniques that inform both personal development choices, and help to strengthen and sustain productive team working relations. He also works with client organisations to develop behaviour standards, competencies, robust selection, development and performance review systems. In 2010, he was shortlisted for the British Psychological Society Practitioner of the Year Award.

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