Human Factors in Health and Safety, Module Three: Strengthening Organisational Performance - UK

Location Edinburgh, UK

Date 16th September 2020

Duration 2 days

Topic Safety

CPD Hours 12.5

Price Single module £1,350 + VAT


Major accidents, including those at Texas City and Buncefield, have highlighted the importance of addressing human factors – how the people, the job and the organisation interact as a whole – when considering overall safety performance.

Strengthening Organisational Performance provides key pointers for strengthening organisational safety through effective management of training and competence, staffing and workload, supervision and safety, and fatigue-related risk.

Strengthening Organisational Performance is available as a one-off course, or as part of our broader human factors training programme, Human Factors in Health and Safety.

Download the Human Factors in Health and Safety brochure >>

Learning outcomes

  • Understand the consequences of fatigue on human performance and how to mange it effectively
  • Understand how to manage staffing and workload effectively
  • Understand the impact of competence on safety and how to develop and assess competence effectively
  • Understand what makes effective supervision and its role in performance and safety management

Who will benefit?

  • HSE managers and advisors
  • Operations managers
  • Safety engineers
  • Chemical/process engineers
  • In-house human factors advisors eg COMAH operators' 'intelligent customers'

Course outline

Managing fatigue

  • The consequences of fatigue for human performance
  • Managing fatigue using a Fatigue Risk Management Plan
  • Fatigue-related performance indicators
  • Investigating fatigue-related incidents

Staffing and workload

  • Staffing, workload and process safety
  • Methods for workload measurement and prediction
  • HSE staffing assessment method

Training and competence

  • Impact of competence on safety
  • Competence management systems
  • Developing and assessing competence
  • Competence assurance

Effective supervision and safety leadership

  • Effective supervision: its role in performance management and improvement
  • Supervision models: understanding when flexibility is needed and how to achieve it
  • Supervision and culture: exploring the links between supervisory behaviour and team and organisational culture

Previous delegates say

Previous delegates said Strengthening Organisational Performance would help them to:

  • re-evaluate shift patterns and how to address fatigue
  • re-evaluate when (what time of day) they carry out safety-critical tasks
  • apply new human factors tools and techniques
  • influence others
  • assess competencies more effectively
  • develop the role of human factors champion
  • review/apply their training and competency framework
  • improve awareness of human factors within their organisation
  • develop a fatigue management system
  • understand the staffing assessments to be done by the contractor


You can join the programme at any point – modules can be completed in any order as part of a one-year programme.

You can sign up to complete the whole programme or attend single modules to develop understanding of a particular area of human factors.


Book all four Human Factors in Health and Safety modules and pay £1150 + VAT per module.

In-company training

This course is also available as an in-company course (face-to-face or online) where content can be customised to meet your organisation's specific needs and delivered on a date/location that suits your requirements. Contact us for more information.

Register your interest

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CIEHF recognised course

In partnership with:

In partnership with The Keil Centre

Contact Phone +44 (0)1788 534496

Contact Email

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Paul Jackson


Paul Jackson

Paul Jackson completed a five year apprenticeship with Compair Industrial. Initially an apprentice fitter, Paul transferred to a graduate apprenticeship on securing a place at Loughborough University in Mechanical Engineering in 1975.

Paul joined The National Nuclear Corporation in 1979 responsible for completing outstanding work on the steam generators for Hartlepool and Heysham power stations. Following this he worked on special projects and Heysham II/ Torness power stations.

In 1989 Paul joined ICI engineering as a Vessels Consultant working on new and in-service assets in the NW and on international projects in the Netherlands and North America. ICI created a new company called Eutech which was bought by ABB in 2001. Paul progressed from Functional Leader of Vessels to Functional Leader of Inspection in 2004 and in 2016 was appointed as the Inspection Solution Group Manager.

Janette Edmonds


Janette Edmonds

Janette Edmonds is the course director of the Human Factors in Health and Safety programme in UK/Europe. Janette is a Director of The Keil Centre, Chartered Ergonomics and Human Factors Specialist, Fellow of the Institute of Ergonomics and Human Factors and a Chartered Member of the Institution of Occupational Safety and Health.

She has a BSc in psychology, an MSc in ergonomics, and 24 years of practitioner experience within various industries. In particular, her experience includes chemical processing, oil and gas, rail, emergency services, defence, telecoms, but also medical and consumer product design.

Janette has experience in most aspects of human factors practice, but her main areas of specialism include human factors in engineering design, development of procedures, human factors in incident investigation and human reliability analysis. Janette was the lead author and editor for the Elsevier book ‘Human Factors in the Chemical and Process Industries: Making it Work in Practice’.

Chiara Amati


Chiara Amati

Chiara Amati is a Chartered Occupational Psychologist who specialises in management and leadership assessment and development. Chiara has been associated with The Keil Centre for 16 years and has experience of supporting clients in various industries, including high hazard, in relation to the assessment and development of safety culture and safety leadership. She has considerable experience of delivering training that generates insight and brings behavioural change. Chiara is a registered Occupational Psychologist with the HCPC and an Associate Fellow of the British Psychological Society.

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