courses

Human Factors in Health and Safety, Module Two: Managing Human Failure - UK

Topic Safety

CPD Hours 12.5

Overview

Effective management of human failure is crucial in preventing major accidents, occupational accidents and ill health – all of which can seriously impact an organisation's performance.

Managing Human Failure explores how to proactively manage human errors and non-compliances, analyse human failures contributing to incidents, and manage performance under pressure, to improve overall safety and business performance.

Managing Human Failure is available as a one-off course, or as part of our broader human factors training programme, Human Factors in Health and Safety.

Download the Human Factors in Health and Safety brochure >>

Learning outcomes

  • Understand how to reduce human error
  • Understand how to manage violations
  • Understand how human failures contribute to incidents
  • Understand how to manage performance under pressure

Who will benefit?

  • HSE managers and advisors
  • Operations managers
  • Safety engineers
  • Chemical/process engineers
  • In-house human factors advisors eg COMAH operators' 'intelligent customers'

Course outline

Reducing human error

  • What makes error more likely?
  • How can we make people safer?
  • Identifying safety critical tasks
  • Analysing tasks
  • Conducting human reliability analysis

Managing non-compliance

  • The significance of non-compliant behaviour in incident causation
  • Different types of non-compliance
  • Factors that provoke non-compliance
  • ABC analysis – a tool to understand decision-making in the context of non-compliant behaviour
  • What can be done to reduce the likelihood of non-compliance

Human factors in incident investigation

  • Human factors in the investigator (common human failings in investigators; interviewing skills – best practice)
  • Human factors in the investigation (key steps; recent best practice guidance; case study)

Managing performance under pressure

  • Understanding stress and its consequences
  • Causes of stress: chronic and acute
  • Managing pressure at work
  • Improving resilience

Previous delegates say

Previous delegates said Managing Human Failure would help them to:

  • manage human errors and violations more effectively
  • apply the practical techniques learnt to their role straightaway
  • reinforce their behavious when managing human factors
  • use the techniques learnt in staff appraisals and incident investigations
  • ask informed questions and identify when further expertise is necessary
  • compare current practices with good practice
  • better understand human behaviours
  • mange the affects of stress (on both individuals and the team) more effectively
  • introduce new tools and techniques to their organisation

Schedule  

You can join the programme at any point – modules can be completed in any order as part of a one-year programme.

You can sign up to complete the whole programme or attend single modules to develop understanding of a particular area of human factors.

Discounts

Book all four Human Factors in Health and Safety modules and pay £1150 + VAT per module.

In-company training

This course is also available as an in-company course (face-to-face or online) where content can be customised to meet your organisation's specific needs and delivered on a date/location that suits your requirements. Contact us for more information.

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Endorsements


CIEHF recognised course

In partnership with:

In partnership with The Keil Centre

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