Effective management of human failure is crucial in preventing major accidents, occupational accidents and ill health – all of which can seriously impact an organisation's performance.
Managing Human Failure explores how to proactively manage human errors and non-compliances, analyse human failures contributing to incidents, and manage performance under pressure, to improve overall safety and business performance.
Managing Human Failure is available as a one-off course, or as part of our broader human factors training programme, Human Factors in Health and Safety.
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- Understand how to reduce human error
- Understand how to manage violations
- Understand how human failures contribute to incidents
- Understand how to manage performance under pressure
Who will benefit?
- HSE managers and advisors
- Operations managers
- Safety engineers
- Chemical/process engineers
- In-house human factors advisors eg COMAH operators' 'intelligent customers'
Reducing human error
- What makes error more likely?
- How can we make people safer?
- Identifying safety critical tasks
- Analysing tasks
- Conducting human reliability analysis
- The significance of non-compliant behaviour in incident causation
- Different types of non-compliance
- Factors that provoke non-compliance
- ABC analysis – a tool to understand decision-making in the context of non-compliant behaviour
- What can be done to reduce the likelihood of non-compliance
Human factors in incident investigation
- Human factors in the investigator (common human failings in investigators; interviewing skills – best practice)
- Human factors in the investigation (key steps; recent best practice guidance; case study)
Managing performance under pressure
- Understanding stress and its consequences
- Causes of stress: chronic and acute
- Managing pressure at work
- Improving resilience
Previous delegates say
Previous delegates said Managing Human Failure would help them to:
- manage human errors and violations more effectively
- apply the practical techniques learnt to their role straightaway
- reinforce their behavious when managing human factors
- use the techniques learnt in staff appraisals and incident investigations
- ask informed questions and identify when further expertise is necessary
- compare current practices with good practice
- better understand human behaviours
- mange the affects of stress (on both individuals and the team) more effectively
- introduce new tools and techniques to their organisation
- Module Three – Strengthening Organisational Performance, 16–17 September 2020, Edinburgh, UK
- Module Four – Human Factors in Design, 2–3 December 2020, Edinburgh, UK
- Module One – Managing Human Factors, 24–25 February 2021
- Module Two – Managing Human Failure, 21–22 April 2021, Edinburgh, UK
- Module Three – Strengthening Organisational Performance, 8–9 September 2021, Edinburgh, UK
- Module Four – Human Factors in Design, 8–9 December 2021, Edinburgh, UK
You can join the programme at any point – modules can be completed in any order as part of a one-year programme.
You can sign up to complete the whole programme or attend single modules to develop understanding of a particular area of human factors.
Book all four Human Factors in Health and Safety modules and pay £1150 + VAT per module.
This course is also available as an in-company course (face-to-face or online) where content can be customised to meet your organisation's specific needs and delivered on a date/location that suits your requirements. Contact us for more information.
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