courses

Human Factors in Health and Safety, Module Two: Managing Human Failure - UK

Location Edinburgh, UK

Date 21st April 2021

Duration 2 days

Topic Safety

CPD Hours 12.5

Price Single module £1,350 + VAT

Overview

Our modular Human Factors in Health and Safety training programme will help to increase understanding of key human factors topics relevant to safety in the chemical and process industries.

Jointly developed by IChemE and the Keil Centre, a recognised centre of excellence in human factors, it focuses on how to manage human factors effectively in order to drive safety standards and overall business performance.

Human Factors in Health and Safety consists of four modules, supported by independent reading. The modules are independent of each other and can be completed in any order. You can sign up for all four to get a comprehensive overview of human factors, or attend single modules to develop understanding in a particular area.

Download the Human Factors in Health and Safety brochure >>

Module Two – Managing Human Failure

Effective management of human failure is crucial in preventing major accidents, occupational accidents and ill health – all of which can seriously impact an organisation's performance.

Managing Human Failure explores how to proactively manage human errors and non-compliance, analyse human failures contributing to incidents, and manage performance under pressure. 

Learning outcomes

  • Understand how to reduce human error
  • Understand how to manage violations
  • Understand how human failures contribute to incidents
  • Understand how to manage performance under pressure

Who will benefit?

  • HSE managers and advisors
  • Operations managers
  • Safety engineers
  • Chemical/process engineers
  • In-house human factors advisors eg COMAH operators' 'intelligent customers'

Course outline

Reducing human error

  • What makes error more likely?
  • How can we make people safer?
  • Identifying safety critical tasks
  • Analysing tasks
  • Conducting human reliability analysis

Managing non-compliance

  • The significance of non-compliant behaviour in incident causation
  • Different types of non-compliance
  • Factors that provoke non-compliance
  • ABC analysis – a tool to understand decision-making in the context of non-compliant behaviour
  • What can be done to reduce the likelihood of non-compliance

Human factors in incident investigation

  • Human factors in the investigator (common human failings in investigators; interviewing skills – best practice)
  • Human factors in the investigation (key steps; recent best practice guidance; case study)

Managing performance under pressure

  • Understanding stress and its consequences
  • Causes of stress: chronic and acute
  • Managing pressure at work
  • Improving resilience

Previous delegates say

Previous delegates said Managing Human Failure would help them to:

  • manage human errors and violations more effectively
  • apply the practical techniques learnt to their role straightaway
  • reinforce their behavious when managing human factors
  • use the techniques learnt in staff appraisals and incident investigations
  • ask informed questions and identify when further expertise is necessary
  • compare current practices with good practice
  • better understand human behaviours
  • mange the affects of stress (on both individuals and the team) more effectively
  • introduce new tools and techniques to their organisation

Schedule  

You can join the programme at any point – modules can be completed in any order as part of a one-year programme.

You can sign up to complete the whole programme or attend single modules to develop understanding of a particular area of human factors.

Discounts

Book all four Human Factors in Health and Safety modules and pay £1150 + VAT per module.

In-company training

This course is also available as an in-company course (face-to-face or online) where content can be customised to meet your organisation's specific needs and delivered on a date/location that suits your requirements. Contact us for more information.

Register your interest

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Endorsements


CIEHF recognised course

In partnership with:

In partnership with The Keil Centre

Contact Phone +44 (0)1788 534496

Contact Email courses@icheme.org

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Janette Edmonds

Trainer

Janette Edmonds

Janette Edmonds is the course director of the Human Factors in Health and Safety programme in UK/Europe. Janette is a Director of The Keil Centre, Chartered Ergonomics and Human Factors Specialist, Fellow of the Institute of Ergonomics and Human Factors and a Chartered Member of the Institution of Occupational Safety and Health.

She has a BSc in psychology, an MSc in ergonomics, and 27 years of practitioner experience within various industries. In particular, her experience includes chemical processing, oil and gas, rail, emergency services, defence, telecoms, but also medical and consumer product design.

Janette has experience in most aspects of human factors practice, but her main areas of specialism include human factors in engineering design, development of procedures, human factors in incident investigation and human reliability analysis. Janette was the lead author and editor for the Elsevier book ‘Human Factors in the Chemical and Process Industries: Making it Work in Practice’.


Charles Shoesmith

Trainer

Charles Shoesmith

Charles Shoesmith is a Chartered Psychologist who has more than 35 years’ international experience consulting in the area of individual and organisational behaviour, cultural development and learning, often with an emphasis on health and safety. He has particular expertise in the design and development of innovative and effective solutions to complex organisational and people performance issues. He is an extremely effective presenter and trainer, applying his background in learning and educational theory to tailor courses to meet specific needs.


James Bunn

Trainer

James Bunn

James Bunn is a Principal Consultant Ergonomist with the Keil Centre. He is qualified to master’s degree level in ergonomics and is a highly experienced human factors specialist and industrial accident investigator. He has a broad experience base, having worked for the UK health & safety regulator and the energy sector in Norway. James was the human factors specialist member of the multi-disciplinary team that investigated the terror attack on the In Amenas Tigantourine gas facility site in Algeria. This was a major incident which received international media coverage and resulted in a public inquest in the UK. He is also an experienced human reliability analyst.


Ken Gray

Trainer

Ken Gray

Ken Gray is a Chartered Psychologist and a Director of The Keil Centre, leading their assessment and development as well as clinical services. He applies powerful psychometrics, facilitation and coaching techniques that inform both personal development choices, and help to strengthen and sustain productive team working relations. He also works with client organisations to develop behaviour standards, competencies, robust selection, development and performance review systems.

As well as being responsible for The Keil Centre’s StressTools® stress risk assessment survey, Ken oversees the company’s suite of ‘managing psychological wellbeing’ and personal resilience offerings. In 2010 Ken was shortlisted for the British Psychological Society Practitioner of the Year Award. He is a registered Occupational Psychologist with the HCPC and an Associate Fellow of The British Psychological Society.

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