courses

Human Factors in Health and Safety, Module Two: Managing Human Failure - UK

Location Edinburgh, UK

Date 3rd June 2020

Duration 2 days

Topic Safety

CPD Hours 12.5

Price Single module £1,350 + VAT

Overview

Effective management of human failure is crucial in preventing major accidents, occupational accidents and ill health – all of which can seriously impact an organisation's performance.

Managing Human Failure explores how to proactively manage human errors and non-compliances, analyse human failures contributing to incidents, and manage performance under pressure, to improve overall safety and business performance.

Managing Human Failure is available as a one-off course, or as part of our broader human factors training programme, Human Factors in Health and Safety.

Learning outcomes

  • understand how to reduce human error
  • understand how to manage violations
  • understand how human failures contribute to incidents
  • understand how to manage performance under pressure.

Who will benefit?

  • HSE managers and advisors
  • operations managers
  • safety engineers
  • chemical/process engineers
  • in-house human factors advisors eg COMAH operators' 'intelligent customers'.

Course outline

Reducing human error

  • What makes error more likely?
  • How can we make people safer?
  • Identifying safety critical tasks
  • Analysing tasks
  • Conducting human reliability analysis

Managing non-compliance

  • The significance of non-compliant behaviour in incident causation
  • Different types of non-compliance
  • Factors that provoke non-compliance
  • ABC analysis – a tool to understand decision-making in the context of non-compliant behaviour
  • What can be done to reduce the likelihood of non-compliance

Human factors in incident investigation

  • Human factors in the investigator (common human failings in investigators; interviewing skills – best practice)
  • Human factors in the investigation (key steps; recent best practice guidance; case study)

Managing performance under pressure

  • Understanding stress and its consequences
  • Causes of stress: chronic and acute
  • Managing pressure at work
  • Improving resilience

Schedule  

Download the Human Factors in Health and Safety brochure >>

You can join the programme at any point – modules can be completed in any order as part of a one-year programme. Book all four Human Factors in Health and Safety modules and pay £1150 + VAT per module.

You can sign up to complete the whole programme or attend single modules to develop understanding of a particular area of human factors.

Endorsements


CIEHF recognised course

In partnership with:

In partnership with The Keil Centre

Contact Phone +44 (0)1788 534496

Contact Email courses@icheme.org

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Janette Edmonds

Trainer

Janette Edmonds

Janette Edmonds is the course director of the Human Factors in Health and Safety programme in UK/Europe. Janette is a Director of The Keil Centre, Chartered Ergonomics and Human Factors Specialist, Fellow of the Institute of Ergonomics and Human Factors and a Chartered Member of the Institution of Occupational Safety and Health.

She has a BSc in psychology, an MSc in ergonomics, and 24 years of practitioner experience within various industries. In particular, her experience includes chemical processing, oil and gas, rail, emergency services, defence, telecoms, but also medical and consumer product design.

Janette has experience in most aspects of human factors practice, but her main areas of specialism include human factors in engineering design, development of procedures, human factors in incident investigation and human reliability analysis. Janette was the lead author and editor for the Elsevier book ‘Human Factors in the Chemical and Process Industries: Making it Work in Practice’.


Charles Shoesmith

Trainer

Charles Shoesmith

Charles Shoesmith is a Chartered Psychologist who has many years’ international experience consulting in the area of individual and organisational behaviour, cultural development and learning, often with an emphasis on health and safety. He has particular expertise in the design and development of innovative and effective solutions to complex organisational and people performance issues. He is an extremely effective presenter and trainer, applying his background in learning and educational theory to tailor courses to meet specific needs.


James Bunn

Trainer

James Bunn

James Bunn is a Principal Consultant Ergonomist with the Keil Centre. He is qualified to master’s degree level in ergonomics and is a highly experienced human factors specialist and industrial accident investigator. He has a broad experience base, having worked for the UK health & safety regulator and the energy sector in Norway. James was the human factors specialist member of the multi-disciplinary team that investigated the terror attack on the In Amenas Tigantourine gas facility site in Algeria. This was a major incident which received international media coverage and resulted in a public inquest in the UK. He is also an experienced human reliability analyst.


Ken Gray

Trainer

Ken Gray

Ken Gray is a Chartered Psychologist and a Director of The Keil Centre, leading their assessment and development as well as clinical services. He applies powerful psychometrics, facilitation and coaching techniques that inform both personal development choices, and help to strengthen and sustain productive team working relations. He also works with client organisations to develop behaviour standards, competencies, robust selection, development and performance review systems.

As well as being responsible for The Keil Centre’s StressTools® stress risk assessment survey, Ken oversees the company’s suite of ‘managing psychological wellbeing’ and personal resilience offerings. In 2010 Ken was shortlisted for the British Psychological Society Practitioner of the Year Award. He is a registered Occupational Psychologist with the HCPC and an Associate Fellow of The British Psychological Society.

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