Human Factors in Health and Safety, Module Three: Strengthening Organisational Performance

Location Edinburgh, UK

Date 14th September 2022

Duration 2 days

Topic Safety

CPD Hours 12.5

Price Single module: £1500 + VAT, book all four modules: £1300 + VAT each


This module is also offered online – view details >>

Strengthening Organisational Performance provides key pointers for strengthening organisational safety through effective management of training and competence, staffing and workload, supervision and safety, and fatigue-related risk.

This is module three of our Human Factors in Health and Safety training programme, which has been designed to increase understanding of key human factors topics relevant to safety in the process industries.

Delegates can choose to attend Strengthening Organisational Performance as a one-off course to develop understanding in this particular area, or alongside the other Human Factors in Health and Safety modules to get a comprehensive overview of human factors. 

Learning outcomes

  • Understand the consequences of fatigue on human performance and how to mange it effectively
  • Understand how to manage staffing and workload effectively
  • Understand the impact of competence on safety and how to develop and assess competence effectively
  • Understand what makes effective supervision and its role in performance and safety management

Who will benefit?

  • HSE managers and advisors
  • Operations managers
  • Safety engineers
  • Chemical/process engineers
  • In-house human factors advisors eg COMAH operators' 'intelligent customers'

Course outline

Managing fatigue

  • The consequences of fatigue for human performance
  • Managing fatigue using a Fatigue Risk Management Plan
  • Fatigue-related performance indicators
  • Investigating fatigue-related incidents

Staffing and workload

  • Staffing, workload and process safety
  • Methods for workload measurement and prediction
  • HSE staffing assessment method

Training and competence

  • Impact of competence on safety
  • Competence management systems
  • Developing and assessing competence
  • Competence assurance

Effective supervision and safety leadership

  • Effective supervision: its role in performance management and improvement
  • Supervision models: understanding when flexibility is needed and how to achieve it
  • Supervision and culture: exploring the links between supervisory behaviour and team and organisational culture

Previous delegates say

Previous delegates said Strengthening Organisational Performance would help them to:

  • re-evaluate shift patterns and how to address fatigue
  • re-evaluate when (what time of day) they carry out safety-critical tasks
  • apply new human factors tools and techniques
  • influence others
  • assess competencies more effectively
  • develop the role of human factors champion
  • review/apply their training and competency framework
  • improve awareness of human factors within their organisation
  • develop a fatigue management system
  • understand the staffing assessments to be done by the contractor

Other face-to-face dates

All modules will be held in Edinburgh, UK.

Those wishing to take all four modules to complete the Human Factors in Health and Safety programme can study them in any order and take a mix of online and face-to-face modules.

See our online module dates>>


Book all four Human Factors in Health and Safety modules and pay £1300 + VAT per module.


Last updated: 16 February 2022

IChemE continues to monitor and adhere to local government guidelines regarding COVID-19. We will communicate specific requirements and guidelines with course attendees ahead of each training course.

Whilst our usual cancellation terms and conditions apply, delegates can transfer to a later face-to-face course date or an online iteration of the same course at any stage, without incurring a cancellation fee.

In the event that IChemE cannot deliver the training course as planned, a full refund will be provided.

About Human Factors in Health and Safety

Learn more about the Human Factors in Health and Safety programme>>

Download our Human Factors in Health and Safety brochure>>

Train your team

This course can be delivered to corporate teams, either on-site or online. Content can be tailored to your specific requirements, and this could be a cost-effective option if you have several people requiring the training. To find out more and request a quotation, visit our in-company training page.


CIEHF recognised course

In partnership with:

In partnership with The Keil Centre


Contact Phone +44 (0)1788 534496

Contact Email

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Dr Paul Jackson


Dr Paul Jackson

Dr Paul Jackson trained as a psychologist, obtaining his PhD from Imperial College, London. For over 20 years, his work has focused on human performance impairment, and in 2005 he set up Clockwork Research, a London-based consultancy that works with safety-critical organisations to manage the risks associated with fatigue. Paul and his team designed fatigue management training programmes for a range of clients including BP, Shell and Newmont Mining, and recently completed development of BP's online fatigue training programme which is now being rolled out around the world.

Previously, Paul was a research manager at the Department of Transport (DfT) where he was repsonsible for impairment research, looking at the effects of illicit drugs, medications, alcohol and fatigue on driving. In addition to his work on fatigue, her has worked closely with eht DfT in the development of new legislation on drug driving. Paul now works in transport research at TRL.

Janette Edmonds


Janette Edmonds

Director, Keil Centre

Janette Edmonds is the course director of the Human Factors in Health and Safety programme in UK/Europe. She works with a team of recognised human factors professionals to teach the different modules of the programme.

Janette is a Chartered Ergonomics and Human Factors Specialist, Fellow of the Institute of Ergonomics and Human Factors and a Chartered Member of the Institution of Occupational Safety and Health. She has a BSc in psychology, an MSc in ergonomics, and 27 years of practitioner experience within various industries. In particular, her experience includes chemical processing, oil and gas, rail, emergency services, defence, telecoms, but also medical and consumer product design.

Janette has experience in most aspects of human factors practice, but her main areas of specialism include human factors in engineering design, development of procedures, human factors in incident investigation and human reliability analysis. She was the lead author and editor for the Elsevier book Human Factors in the Chemical and Process Industries: Making it Work in Practice.

Chiara Amati


Chiara Amati

Chiara Amati is a Chartered Occupational Psychologist who specialises in management and leadership assessment and development. Chiara has been associated with The Keil Centre for almost 20 years and has experience of supporting clients in various industries, including high hazard, in relation to the assessment and development of safety culture and safety leadership. She has considerable experience of delivering training that generates insight and brings behavioural change. Chiara is a registered Occupational Psychologist with the HCPC and an Associate Fellow of the British Psychological Society.

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