courses

Human Factors in Health and Safety, Module Two: Managing Human Failure

Topic Safety

CPD Hours 12.5

Overview

This module is also offered online – view details >>

Effective management of human failure is crucial in preventing major accidents, occupational accidents and ill health – all of which can seriously impact an organisation's performance.

Managing Human Failure explores how to proactively manage human errors and non-compliance, analyse human failures contributing to incidents, and manage performance under pressure.

This is module two of our Human Factors in Health and Safety training programme, which has been designed to increase understanding of key human factors topics relevant to safety in the process industries.

Delegates can choose to attend Managing Human Failure as a one-off course to develop understanding in this particular area, or alongside the other Human Factors in Health and Safety modules to get a comprehensive overview of human factors. 

Learning outcomes

  • Understand how to reduce human error
  • Understand how to manage violations
  • Understand how human failures contribute to incidents
  • Understand how to manage performance under pressure

Who will benefit?

  • HSE managers and advisors
  • Operations managers
  • Safety engineers
  • Chemical/process engineers
  • In-house human factors advisors eg COMAH operators' 'intelligent customers'

Course outline

Reducing human error

  • What makes error more likely?
  • How can we make people safer?
  • Identifying safety critical tasks
  • Analysing tasks
  • Conducting human reliability analysis

Managing non-compliance

  • The significance of non-compliant behaviour in incident causation
  • Different types of non-compliance
  • Factors that provoke non-compliance
  • ABC analysis – a tool to understand decision-making in the context of non-compliant behaviour
  • What can be done to reduce the likelihood of non-compliance

Human factors in incident investigation

  • Human factors in the investigator (common human failings in investigators; interviewing skills – best practice)
  • Human factors in the investigation (key steps; recent best practice guidance; case study)

Managing performance under pressure

  • Understanding stress and its consequences
  • Causes of stress: chronic and acute
  • Managing pressure at work
  • Improving resilience

Previous delegates say

Previous delegates said Managing Human Failure would help them to:

  • manage human errors and violations more effectively
  • apply the practical techniques learnt to their role straightaway
  • reinforce their behaviours when managing human factors
  • use the techniques learnt in staff appraisals and incident investigations
  • ask informed questions and identify when further expertise is necessary
  • compare current practices with good practice
  • better understand human behaviours
  • mange the effects of stress (on both individuals and the team) more effectively
  • introduce new tools and techniques to their organisation

Other face-to-face dates  

All modules will be held in Edinburgh, UK.

Those wishing to take all four modules to complete the Human Factors in Health and Safety programme can study them in any order and take a mix of online and face-to-face modules.

See our online module dates >>

Discounts

Book all four Human Factors in Health and Safety modules and pay £1300 + VAT per module.

About Human Factors in Health and Safety

Learn more about the Human Factors in Health and Safety programme >>

Download our Human Factors in Health and Safety brochure >>

Train your team

This course can be delivered to corporate teams, either on-site or online. Content can be tailored to your specific requirements, and this could be a cost-effective option if you have several people requiring the training. To find out more and request a quotation, visit our in-company training page.

Endorsements


CIEHF recognised course

In partnership with:

In partnership with The Keil Centre

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