Human Factors in Health and Safety, Module Two: Managing Human Failure - Australia

Location Australia

Date To be confirmed

Duration 1 day

Topic Safety

CPD Hours 12.5

Price Single module AUD $2,300 plus GST. All four modules AUD $2,000 plus GST per module.


There is an increasing emphasis on the importance of managing human factors to achieve improved safety and business performance in the chemical process industries and resource sector. Major accidents, including those at Longford, Varanus Island, Montara, Gretley and Moura, have highlighted the importance of addressing this aspect of performance. However, many of the safety and operational professionals charged with managing human factors have no formal qualifications or training in the human and behavioural sciences.

Key features

  • Content covering human factors in process safety, health and safety, with links to other aspects of business performance
  • A modular course design, with short residential events, also providing networking opportunities with like - minded professionals
  • Advice to help implement human factor solutions
  • Training is delivered by recognised human factors professionals with significant process industry experience, drawn from a range of resources sector employers, specialist consultancies and industry regulators

Course content

Topics are organised to cover the UK Health and Safety Executive's top human factors issues in major hazard sites, but these topics are just as applicable and relevant to non-UK regulatory frameworks.

The content has been developed in consultation with IChemE' s safety and loss prevention specialist.

Module Two - Managing Human Failure

  • Reducing human error, presenter: Matt Thomas
  • Managing non-compliance, presenter: Melanie Todd
  • Human factors in incident investigation, presenter: Nicole Gray
  • Managing personal resilience in the workplace, presenter: Amy Douglas

Who should attend?

The programme is specifically designed for those who want a comprehensive overview of the subject matter, access to practical research-based tools and approaches, and discussions in small groups with knowledged industry experts.

This may include:

  • internal human factors advisors/focal points
  • operational managers
  • HSE advisors and specialist
  • industry regulators.

Programme overview

Human factors in Health and Safety is a one-year programme, consisting of four intensive two-day modules. This is supported by pre-event reading, which together forms a broad human factors educational programme.

This programme caters for two audiences, specifically:

  • those who want to complete the programme, who would complete the initial consultancy skills pre-reading, and all four two-day modules
  • those who wish to attend single modules (subject to availability).

You can join the programme at any point - modules are designed to be completed in any order.


  • 2022 programme to be confirmed


In partnership with:

In partnership with The Keil Centre

Contact Phone +61 (03) 9642 494

Contact Email

Register your interest
Matt Thomas


Matt Thomas

Appleton Institute (CQUniversity)

Matthew Thomas is one of Australia’s leading scientists in the field of Human Factors and safety management in high risk work environments. For over a decade he has provided expert advice and Human Factors solutions to airlines, the road and rail industry, healthcare, mining, utilities, construction and defence.

He is currently Associate Professor Human Factors at the Appleton Institute (CQUniversity) and Director of Westwood-Thomas Associates. He holds a range of leadership positions in the Human Factors disciple internationally, including immediate-past President of the Australian Aviation Psychology Association, member of the Australian Advisory Board of the Flight Safety Foundation, and Chair of Council of the Australian Patient Safety Foundation.

With a PhD in the area of Instructional Design and Computer-Based Training, Matthew has published widely in the academic literature and brings a blend of scientific integrity and industry application to his work.

Melanie Todd


Melanie Todd

The Keil Centre

Melanie Todd is a Principal Human Factors Advisor with The Keil Centre, specialising in accident and incident investigation, human error analysis, fatigue risk management, and training. Prior to joining The Keil Centre, Melanie worked for the Australian Transport Safety Bureau as Manager, Aviation Safety Investigation. She has extensive experience in both regulatory and investigative roles as a specialist in human factors.

Melanie holds a Bachelor of Aviation, Masters of Science and Technology in Aviation (Human Factors), and a PhD in Psychology (Human Factors) as well as the Diploma of Transport Safety Investigation. She is the President of the Australian Aviation Psychology Association and a member of the Human Factors and Ergonomics Society of Australia.

Nicole Gray


Nicole Gray

The Keil Centre

Nicole Gray is a Registered Psychologist and Principal Human Factors Advisor with The Keil Centre, based in Brisbane. Nicole has worked for many years in applied psychology and human factors across a range of industrial settings, including defence, aviation, rail, and maritime industries. Her specialist interest areas include accident and incident investigation, human error analysis, fatigue risk management, and safety culture and leadership. She also has extensive experience in development and delivery of employee wellbeing programs in challenging environments.

Nicole holds a BA (Psychology) and M Human Factors, as well as the Diploma of Transport Safety Investigation. She is a member of the Australian Aviation Psychology Association and the Human Factors and Ergonomics Society.

Amy Douglas


Amy Douglas

Department of Mining Industry Regulation and Safety (DMIRS)

Amy is a clinical psychologist. She has been practising psychology for many years in both heavy industry and clinical mental health care settings. She is currently employed in a regulatory role by the Department of Mining Industry Regulation and Safety (DMIRS), as the Special Inspector of Mines – Mental health and wellbeing for WA, a role in which she focusses on psychosocial risk management (including development of the code of practice), and application of Human Factors to regulation of mining and extractive resources.

Amy maintains involvement in the treatment of mental health in the community by working as a clinician for the health department.  

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