Managing Human Factors

Topic Safety

CPD Hours 12.5

Price Single module: £1900 + VAT, book all four modules: £1425 + VAT each


Live online course – from 15 May 2023, 12:00–14:00 BST.
Alternative times: 09:00–11:00 BST.
Also offered face-to-face.

This online course introduces the key human factors concepts within risk management and examines how to manage organisational change, safety culture and safety-critical communications.

Teaching will be delivered across four live sessions (approximately two hours in length each), pre-recorded video content for independent study, and pre-course reading.

Course places are limited to eight to ensure maximum contact time with our trainers. Early-booking is advised.

An e-certificate will be issued at the end of the course to confirm attendance and CPD hours logged. Please note that you must attend all sessions to receive the certificate.

Managing Human Factors is module one of our Human Factors in the Chemical and Process Industries training programme, which has been designed to increase understanding of key human factors topics relevant to safety in the process industries.

Delegates can choose to attend Managing Human Factors as a one-off course to develop understanding in this particular area, or alongside the other Human Factors in the Chemical and Process Industries modules to get a comprehensive overview of human factors.

Learning outcomes

By the end of this module you will understand:

  • the key human factors concepts in risk management and why they are important for health and safety
  • how to manage organisational change
  • how to manage safety culture and behaviours
  • how to manage safety-critical communications.

Who will benefit?

  • HSE managers and advisors
  • Operations managers
  • Safety engineers
  • Chemical/process engineers
  • In-house human factors advisors eg COMAH operators' 'intelligent customers'

Course outline

Human factors in risk management

  • What is human factors?
  • Why is it important for health and safety?
  • Managing and measuring the company's performance in relation to human factors

Managing safety-critical communications

  • What is effective communication?
  • A model of communication failures
  • Approaches to making communication robust
  • How to assess shift handover communications arrangements
  • Assessment and improvement
  • Control of work case study

Managing safety culture and behaviours

  • What is safety culture?
  • Models of safety culture
  • Considerations for measuring culture
  • Developing a safety culture 

Managing organisational change

  • What is organisational change?
  • Effects on safety
  • Some examples from serious incidents
  • Typical problems encountered
  • Interventions

Previous delegates said

Previous delegates said Managing Human Factors would help them to:

  • begin their human factors journey
  • develop a human factors system and present it to management
  • improve/create a management of change system
  • identify gaps in their processes
  • improve safety culture
  • become an 'intelligent customer' for human factors topics
  • ask more in-depth questions when conducting HAZOP & HAZID studies
  • apply human factors principles to asset improvement work
  • understand COMAH requirements
  • introduce human factors to other areas of their site and avoid reliance on the SHE team
  • train and inform colleagues involved in audits and incident investigations.

The trainers

Our Human Factors in the Chemical and Process Industries modules are delivered by human factors professionals with significant process industry experience. They will provide practical advice, tools and approaches to help you implement human factors solutions at your organisation. 

Janette Edmonds is joined on this module by:

  • Richard Scaife – a director of The Keil Centre and a chartered occupational psychologist with over 30 years' experience of practical ergonomics experience within various industries. Richard specialises in organisational safety, human safety analysis (including human error) and incident investigation.


Session 1

Monday 15 May 2023, 12:00–14:00 BST.

Session 2

Tuesday 16 May 2023, 12:00–14:00 BST.

Session 3

Wednesday 17 May 2023, 12:00–14:00 BST.

Session 4

Thursday 18 May 2023, 12:00–14:00 BST.

Alternative sessions on these dates: 09:00–11:00 BST

Not available then? Register your interest in future dates.


  • Single module: £1900 + VAT
  • Book all four modules together: £1425 + VAT (per module)


Modules will be delivered via Microsoft Teams. If you don't already have this installed, you can join as a guest in order to access the training. We'll share information about how to do this after you've registered.

Other online modules

Those wishing to take all four modules to complete the Human Factors in the Chemical and Process Industries programme can study them in any order and take a mix of online and face-to-face modules.

About Human Factors in the Chemical and Process Industries

Learn more about the Human Factors in the Chemical and Process Industries programme >>

Download our Human Factors in the Chemical and Process Industries brochure >>

Train your team

This course can be delivered to corporate teams, either on-site or online. Content can be tailored to your specific requirements, and this could be a cost-effective option if you have several people requiring the training. To find out more and request a quotation, visit our in-company training page.


CIEHF recognised course

In partnership with:

In partnership with The Keil Centre

* CPD hours should be used as an approximate guide and will vary depending on the preferred approach of the delegate and to what extent additional learning is completed.

Contact Phone +44 (0)1788 534496

Contact Email

Book course
Janette Edmonds


Janette Edmonds

Director, Ergo Innovation

Janette is the course director of the Human Factors in the Chemical and Process Industries programme in UK/Europe and a former director of the Keil Centre. She is a Chartered Ergonomics and Human Factors Specialist, a Fellow of the Institute of Ergonomics and Human Factors, and a Chartered Member of the Institution of Occupational Safety and Health. She has a BSc in Psychology, an MSc in Ergonomics, and 28 years of practitioner experience within various industries.

Her experience includes chemical processing, oil and gas, rail, emergency services, defence, telecoms, but also medical and consumer product design. Janette has experience in most aspects of human factors practice, but her main areas of specialism include human factors in engineering design, development of procedures, human factors in incident investigation and human reliability analysis. She was the lead author and editor for the Elsevier book Human Factors in the Chemical and Process Industries: Making it Work in Practice.

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