Managing Human Failure

Topic Safety

CPD Hours 12.5*

Price Single module: £1500 + VAT, book all four modules: £1300 + VAT each


Live online course – from 4 July 2022, 09:00–11:00 BST.
Alternative times: 12:00–14:00 BST.
Also offered face-to-face

Effective management of human failure is crucial in preventing major accidents, occupational accidents and ill health – all of which can seriously impact an organisation's performance.

This online course explores how to proactively manage human errors and non-compliance, analyse human failures contributing to incidents, and manage performance under pressure. 

Teaching will be delivered across four live sessions (approximately two hours in length each), pre-recorded video content for independent study, and pre-course reading.

Course places are limited to eight to ensure maximum contact time with our trainers. Early-booking is advised.

An e-certificate will be issued at the end of the course to confirm attendance and CPD hours logged. Please note that you must attend all sessions to receive the certificate.

Managing Human Failure is module two of our Human Factors in Health and Safety training programme, which has been designed to increase understanding of key human factors topics relevant to safety in the process industries.

Delegates can choose to attend Managing Human Failure as a one-off course to develop understanding in this particular area, or alongside the other Human Factors in Health and Safety modules to get a comprehensive overview of human factors.

Learning outcomes

By the end of this module you will understand:

  • how to reduce human error
  • how to manage violations
  • how human failures contribute to incidents
  • how to manage performance under pressure.

Who will benefit?

  • HSE managers and advisors
  • Operations managers
  • Safety engineers
  • Chemical/process engineers
  • In-house human factors advisors eg COMAH operators' 'intelligent customers'

Course outline

Reducing human error

  • What makes error more likely?
  • How can we make people safer?
  • Identifying safety critical tasks
  • Analysing tasks
  • Conducting human reliability analysis

Managing non-compliance

  • The significance of non-compliant behaviour in incident causation
  • Different types of non-compliance
  • Factors that provoke non-compliance
  • ABC analysis – a tool to understand decision-making in the context of non-compliant behaviour
  • What can be done to reduce the likelihood of non-compliance

Human factors in incident investigation

  • Human factors in the investigator (common human failings in investigators; interviewing skills – best practice)
  • Human factors in the investigation (key steps; recent best practice guidance; case study) 

Managing performance under pressure 

  • Understanding stress and its consequences
  • Causes of stress: chronic and acute
  • Managing pressure at work
  • Improving resilience 

Previous delegates said

Previous delegates said Managing Human Failure would help them to:

  • manage human errors and violations more effectively
  • apply the practical techniques learnt to their role straightaway
  • reinforce their behavious when managing human factors
  • use the techniques learnt in staff appraisals and incident investigations
  • ask informed questions and identify when further expertise is necessary
  • compare current practices with good practice
  • better understand human behaviours
  • mange the affects of stress (on both individuals and the team) more effectively
  • introduce new tools and techniques to their organisation.

The trainers

Our Human Factors in Health and Safety modules are delivered by recognised human factors professionals with significant process industry experience. They will provide practical advice, tools and approaches to help you implement human factors solutions at your organisation. 

Janette Edmonds is joined on this module by:

  • Charles Shoesmith – a chartered psychologist with many years’ international experience consulting in the area of individual and organisational behaviour, cultural development and learning, often with an emphasis on health and safety.
  • James Bunn – a principal consultant ergonomist with the Keil Centre and a highly experienced human factors specialist and industrial accident investigator, having worked for the UK Health and Safety regulator and the energy sector in Norway.
  • Ken Gray – a chartered psychologist and a director of The Keil Centre with extensive experiences of working with client organisations to develop behaviour standards, competencies, robust selection, development and performance review systems.


Session 1

Monday 4 July 2022, 09:00–11:00 BST.

Session 2

Tuesday 5 July 2022, 09:00–11:00 BST.

Session 3

Wednesday 6 July 2022, 09:00–11:00 BST.

Session 4

Thursday 7 July 2022, 09:00–11:00 BST.

Alternative sessions on these dates: 12:00–14:00 BST.

Not available then? Register your interest in future dates.


  • Single module: £1500 + VAT
  • Book all four modules together: £1300 + VAT (per module)


Modules will be delivered via Microsoft Teams. If you don't already have this installed, you can join as a guest in order to access the training. We'll share information about how to do this after you've registered.

Other online modules

Those wishing to take all four modules to complete the Human Factors in Health and Safety programme can study them in any order and take a mix of online and face-to-face modules.

About Human Factors in Health and Safety

Learn more about the Human Factors in Health and Safety programme>>

Download our Human Factors in Health and Safety brochure>>

Train your team

This course can be delivered to corporate teams, either on-site or online. Content can be tailored to your specific requirements, and this could be a cost-effective option if you have several people requiring the training. To find out more and request a quotation, visit our in-company training page.


CIEHF recognised course

In partnership with:

In partnership with The Keil Centre

* CPD hours should be used as an approximate guide and will vary depending on the preferred approach of the delegate and to what extent additional learning is completed.

Contact Phone +44 (0)1788 534496

Contact Email

Find out more
Janette Edmonds


Janette Edmonds

Director, Keil Centre

Janette Edmonds is the course director of the Human Factors in Health and Safety programme in UK/Europe. She works with a team of recognised human factors professionals to teach the different modules of the programme.

Janette is a Chartered Ergonomics and Human Factors Specialist, Fellow of the Institute of Ergonomics and Human Factors and a Chartered Member of the Institution of Occupational Safety and Health. She has a BSc in psychology, an MSc in ergonomics, and 27 years of practitioner experience within various industries. In particular, her experience includes chemical processing, oil and gas, rail, emergency services, defence, telecoms, but also medical and consumer product design.

Janette has experience in most aspects of human factors practice, but her main areas of specialism include human factors in engineering design, development of procedures, human factors in incident investigation and human reliability analysis. She was the lead author and editor for the Elsevier book Human Factors in the Chemical and Process Industries: Making it Work in Practice.

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