Human Factors in Health and Safety – Module Two: Managing Human Failure – Class 2

Topic Safety

CPD Hours 12.5

Price Single module £1350 + VAT, all four modules £1150 + VAT


Live online course – starts 12 October 2020.

"Human Factors in Health and Safety took my understanding of human factors to a new level. It is geared towards providing practical support to delivering a human factors improvement agenda and has given me the confidence to lead the human factors agenda at a top tier site/operation. I would highly recommend this course."

Our modular Human Factors in Health and Safety training programme will help to increase understanding of key human factors topics relevant to safety in the process industries.

Jointly developed by IChemE and the Keil Centre, a recognised centre of excellence in human factors, it focuses on how to manage human factors effectively in order to drive safety standards and overall business performance.

Human Factors in Health and Safety consists of four modules, supported by independent study. The modules are independent of each other and can be completed in any order. You can sign up for all four to get a comprehensive overview of human factors, or attend single modules to develop understanding in a particular area.

For each online module, teaching will be delivered via:

  • four live sessions (approximately two hours in length each, with a choice of session times) over four consecutive days
  • pre-course reading and some independent study using pre-recorded videos.

The number of places on each session is limited to eight to ensure maximum contact time with our trainers. Early-booking is advised.

Module Two – Managing Human Failure

Effective management of human failure is crucial in preventing major accidents, occupational accidents and ill health – all of which can seriously impact an organisation's performance.

Managing Human Failure explores how to proactively manage human errors and non-compliance, analyse human failures contributing to incidents, and manage performance under pressure. 

Learning outcomes

By the end of this module you will understand:

  • how to reduce human error
  • how to manage violations
  • how human failures contribute to incidents
  • how to manage performance under pressure

Who will benefit?

  • HSE managers and advisors
  • Operations managers
  • Safety engineers
  • Chemical/process engineers
  • In-house human factors advisors eg COMAH operators' 'intelligent customers'

Course outline

Reducing human error

  • What makes error more likely?
  • How can we make people safer?
  • Identifying safety critical tasks
  • Analysing tasks
  • Conducting human reliability analysis

Managing non-compliance

  • The significance of non-compliant behaviour in incident causation
  • Different types of non-compliance
  • Factors that provoke non-compliance
  • ABC analysis – a tool to understand decision-making in the context of non-compliant behaviour
  • What can be done to reduce the likelihood of non-compliance

Human factors in incident investigation

  • Human factors in the investigator (common human failings in investigators; interviewing skills – best practice)
  • Human factors in the investigation (key steps; recent best practice guidance; case study) 

Managing performance under pressure 

  • Understanding stress and its consequences
  • Causes of stress: chronic and acute
  • Managing pressure at work
  • Improving resilience 

Previous delegates say

Previous delegates said Managing Human Failure would help them to:

  • manage human errors and violations more effectively
  • apply the practical techniques learnt to their role straightaway
  • reinforce their behavious when managing human factors
  • use the techniques learnt in staff appraisals and incident investigations
  • ask informed questions and identify when further expertise is necessary
  • compare current practices with good practice
  • better understand human behaviours
  • mange the affects of stress (on both individuals and the team) more effectively
  • introduce new tools and techniques to their organisation

The trainers

Our Human Factors in Health and Safety trainers are recognised human factors professionals with significant process industry experience. They will provide practical advice, tools and approaches to help you implement human factors solutions at your organisation. 

Janette Edmonds is joined on this module by:

  • Charles Shoesmith – a Chartered Psychologist with many years’ international experience consulting in the area of individual and organisational behaviour, cultural development and learning, often with an emphasis on health and safety.
  • James Bunn – a Principal Consultant Ergonomist with the Keil Centre and a highly experienced human factors specialist and industrial accident investigator, having worked for the UK health & safety regulator and the energy sector in Norway.
  • Ken Gray – a Chartered Psychologist and a Director of The Keil Centre with extensive experiences of working with client organisations to develop behaviour standards, competencies, robust selection, development and performance review systems.

Dates and times  

Session 1

Monday 12 October 2020, 12:00–14:00 BST.

Session 2

Tuesday 13 October 2020, 12:00–14:00 BST.

Session 3

Wednesday 14 October 2020, 12:00–14:00 BST.

Session 4

Thursday 15 October 2020, 12:00–14:00 BST.

Alternative sessions are available on these days at 15:00–17:00 BST.


  • Single module: £1350 + VAT
  • Book all four modules together*: £1150 + VAT (per module)

* This can be a combination of online modules in 2020 and face-to-face modules in 2021.

Other online modules

Face-to-face modules

Delegates can complete some modules online and some face-to-face if they wish. Modules can be completed in any order.


Modules will be delivered via Microsoft Teams. If you don't already have this installed, you can join as a guest in order to access the training. We'll share information about how to do this after you've registered.

In-company training

This course is also available as an in-company course (face-to-face or online) where content can be customised to meet your organisation's specific needs and delivered on a date/location that suits your requirements. Contact us for more information.


CIEHF recognised course

In partnership with:

In partnership with The Keil Centre

Janette Edmonds


Janette Edmonds

Janette Edmonds is the course director of the Human Factors in Health and Safety programme in UK/Europe. Janette is a Director of The Keil Centre, Chartered Ergonomics and Human Factors Specialist, Fellow of the Institute of Ergonomics and Human Factors and a Chartered Member of the Institution of Occupational Safety and Health.

She has a BSc in psychology, an MSc in ergonomics, and 27 years of practitioner experience within various industries. In particular, her experience includes chemical processing, oil and gas, rail, emergency services, defence, telecoms, but also medical and consumer product design.

Janette has experience in most aspects of human factors practice, but her main areas of specialism include human factors in engineering design, development of procedures, human factors in incident investigation and human reliability analysis. Janette was the lead author and editor for the Elsevier book ‘Human Factors in the Chemical and Process Industries: Making it Work in Practice’.

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