Human Factors in Health and Safety – Module Two: Managing Human Failure

Topic Safety

CPD Hours 12.5*

Price Single module AUD 2300 + GST, all four modules AUD 2000 + GST


Live online course – dates to be confirmed.

"Human Factors in Health and Safety took my understanding of human factors to a new level. It is geared towards providing practical support to delivering a human factors improvement agenda and has given me the confidence to lead the human factors agenda at a top tier site/operation. I would highly recommend this course."

Human Factors in Health and Safety is modular training designed to meet the needs identified in the process industries and resource sector.

Jointly developed by IChemE and the Keil Centre, a recognised centre of excellence in human factors, it focuses on how to manage human factors effectively in order to drive safety standards and overall business performance.

Human Factors in Health and Safety consists of four modules, supported by independent study. The modules are independent of each other and can be completed in any order. You can sign up for all four to get a comprehensive overview of human factors, or attend single modules to develop understanding in a particular area.

For each online module, teaching will be delivered by:

  • four live sessions (approximately 3.5 hours in length each), over four days
  • pre-course reading and pre-work for some topics.

The number of places on each session is limited to 16 to ensure maximum contact time with our trainers. Early-booking is advised.

Download the Human Factors in Health and Safety programme brochure >>

Module Two – Managing Human Failure

Effective management of human failure is crucial in preventing major accidents, occupational accidents and ill health – all of which can seriously impact an organisation's performance.

Managing Human Failure explores how to proactively manage human errors and non-compliance, analyse human failures contributing to incidents and manage personal resilience in the workplace, to improve overall safety and business performance.

Learning outcomes

By the end of this module you will understand:

  • how to reduce human error
  • how to manage non-compliance
  • how human failures contribute to incidents
  • how to create a mentally healthy workplace.

Who will benefit?

  • HSE managers and advisors
  • Operations managers
  • Safety engineers
  • Chemical/process engineers
  • In-house human factors advisors eg COMAH operators' 'intelligent customers'

Course outline

Reducing human error

  • Theories of human error
  • Understanding and describing human failure
  • Performance Shaping Factors
  • Safety critical task identification and analysis using the SHERPA methodology
  • Qualitative v quantitative techniques
  • Human reliability assessment within Safety I and Safety II
  • Human factors in barrier management

Managing non-compliance

  • What do we mean by “non-compliance”?
  • Understanding and influencing non-compliance
  • Types of non-compliance
  • Introduction to a Just Culture Framework

Human factors in incident investigation

Human factors in the investigation:

  • Key stages of an investigation and common failings
  • Investigation methods
  • Including human factors into existing investigation methods
  • Case study on unintentional behaviour (error)
  • Overview of intentional behaviour

Human factors in the investigator:

  • Features of the investigation task
  • Key qualities of investigators
  • Interviewing skills
  • Cognitive bias in the investigation process
  • Managing investigation capability

Managing healthy workplaces 

  • What are our attitudes towards stress?
  • Mental Health in Australian workplaces
  • How effectively do we identify and manage it?
  • Understanding our response to stress
  • Recognising the warning signs
  • Some practical techniques to build personal resilience
  • How to intervene
  • The leader’s role
  • What does a resilience training program look like?

Previous delegates say

Previous delegates said Managing Human Failure would help them to:

  • manage human errors and violations more effectively
  • apply the practical techniques learnt to their role straightaway
  • reinforce their behavious when managing human factors
  • use the techniques learnt in staff appraisals and incident investigations
  • ask informed questions and identify when further expertise is necessary
  • compare current practices with good practice
  • better understand human behaviours
  • mange the affects of stress (on both individuals and the team) more effectively
  • introduce new tools and techniques to their organisation.

The trainers

Our Human Factors in Health and Safety trainers are recognised human factors professionals with significant process industry and resource sector experience. They will provide practical advice, tools and approaches to help you implement human factors solutions at your organisation. 

Nicole Gray is joined on this module by:

  • Melanie Todd is a Principal Human Factors Advisor with The Keil Centre, specialising in accident and incident investigation, human error analysis, fatigue risk management, and training. 

    Melanie holds a Bachelor of Aviation, Masters of Science and Technology in Aviation (Human Factors), and a PhD in Psychology (Human Factors) as well as the Diploma of Transport Safety Investigation. 

  • Matthew Thomas is one of Australia’s leading scientists in the field of human factors and safety management in high risk work environments. For over a decade he has provided expert advice and human factors solutions to airlines, the road and rail industry, healthcare, mining, utilities, construction and defence.
    He is currently Associate Professor Human Factors at the Appleton Institute (CQUniversity) and Director of Westwood-Thomas Associates. 
    Matthew holds a PhD in the area of Instructional Design and Computer-Based Training.

  • Amy Douglas is a clinical psychologist. She has been practising psychology for many years in both heavy industry and clinical mental health care settings. She is currently employed in a regulatory role by the Department of Mining Industry Regulation and Safety (DMIRS), as the Special Inspector of Mines – Mental health and wellbeing for WA.

Dates and times

Session 1

To be confirmed.

Session 2

To be confirmed.

Session 3

To be confirmed.

Session 4

To be confirmed.


  • Single module: AUD 2300 + GST
  • Book all four modules together: AUD 2000 + GST (per module)

Other online modules

Those wishing to take all four modules to complete the Human Factors in Health and Safety programme can study them in any order and take a mix of online and face-to-face modules.


Modules will be delivered via Microsoft Teams. If you do not already have this installed, you can join as a guest in order to access the training. We will share information about how to do this after you have registered.

In-company training

This course is also available as an in-company course (face-to-face or online) where content can be customised to meet your organisation's specific needs and delivered on a date/location that suits your requirements. Contact us for more information.

In partnership with:

In partnership with The Keil Centre

* CPD hours should be used as an approximate guide and will vary depending on the preferred approach of the delegate and to what extent additional learning is completed.

Nicole Gray


Nicole Gray

The Keil Centre

Nicole Gray is a Registered Psychologist and Principal Human Factors Advisor with The Keil Centre, based in Brisbane. Nicole has worked for many years in applied psychology and human factors across a range of industrial settings, including defence, aviation, rail, and maritime industries. Her specialist interest areas include accident and incident investigation, human error analysis, fatigue risk management, and safety culture and leadership. She also has extensive experience in development and delivery of employee wellbeing programs in challenging environments.

Nicole holds a BA (Psychology) and M Human Factors, as well as the Diploma of Transport Safety Investigation. She is a member of the Australian Aviation Psychology Association and the Human Factors and Ergonomics Society.

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