Human Factors in Health and Safety – Module Three: Strengthening Organisational Performance

Topic Safety

CPD Hours 12.5*

Price Single module AUD 2300 + GST, all four modules AUD 2000 + GST


Live online course – starts on 16 February 2022.

"Human Factors in Health and Safety took my understanding of human factors to a new level. It is geared towards providing practical support to delivering a human factors improvement agenda and has given me the confidence to lead the human factors agenda at a top tier site/operation. I would highly recommend this course."

Human Factors in Health and Safety is modular training designed to meet the needs identified in the process industries and resource sector

Jointly developed by IChemE and the Keil Centre, a recognised centre of excellence in human factors, it focuses on how to manage human factors effectively in order to drive safety standards and overall business performance.

Human Factors in Health and Safety consists of four modules, supported by independent study. The modules are independent of each other and can be completed in any order. You can sign up for all four to get a comprehensive overview of human factors, or attend single modules to develop understanding in a particular area.

For each online module, teaching will be delivered by:

  • four live sessions (approximately 3.5 hours in length each), over four days
  • pre-course reading and pre-work for some topics.

The number of places on each session is limited to 16 to ensure maximum contact time with our trainers. Early-booking is advised.

Download the Human Factors in Health and Safety programme brochure >>

Module Three – Strengthening Organisational Performance

Strengthening Organisational Performance provides key pointers for enhancing organisational safety through effective management of human factors in staffing and workload, training and competence, supervision and safety leadership, and fatigue.

Learning outcomes

By the end of this module you will understand:

  • the impact of competence on safety and how to develop and assess competence effectively
  • what makes effective supervision and its role in performance and safety management
  • how to manage staffing and workload effectively
  • the consequences of fatigue on human performance and how to manage it effectively.

Who will benefit?

  • HSE managers and advisors
  • Operations managers
  • Safety engineers
  • Chemical/process engineers
  • In-house human factors advisors eg COMAH operators' 'intelligent customers'

Course outline

Training and competence

  • Impact of competence on safety
  • Competence management systems
  • Developing and assessing competence
  • Competence assurance

Effective supervision and safety leadership

  • What do we mean by “non-compliance”?
  • Understanding and influencing non-compliance
  • An example – Costa Concordia
  • Types of non-compliance
  • Introduction to a Just Culture Framework

Staffing and workload

  • Staffing, workload and process safety
  • Methods for workload measurement and prediction
  • HSE staffing assessment method
  • Case study practical

Managing fatigue

  • The consequences of fatigue for human performance
  • Managing fatigue using a Fatigue Risk Management Plan
  • Fatigue-related performance indicators
  • Investigating fatigue-related incidents

Previous delegates say

Previous delegates said Strengthening Organisational Performance would help them to:

  • re-evaluate shift patterns and how to address fatigue
  • re-evaluate when (what time of day) they carry out safety-critical tasks
  • apply new human factors tools and techniques
  • influence others
  • assess competencies more effectively
  • develop the role of human factors champion
  • review/apply their training and competency framework
  • improve awareness of human factors within their organisation
  • develop a fatigue management system
  • understand the staffing assessments to be done by the contractor.

The trainers

Our Human Factors in Health and Safety trainers are recognised human factors professionals with significant process industry and resource sector experience. They will provide practical advice, tools and approaches to help you implement human factors solutions at your organisation. 

Nicole Gray is joined on this module by:

  • Kirsty McCulloch is a Principal Consultant with Human Systems Group, and is based in Adelaide. She holds a PhD in Applied Behavioural Science, and is a member of the Human Factors and Ergonomics Society of Australia. She is considered a world expert in fatigue risk management, and her methods have been adopted as regulatory models in several industries, across multiple countries.

    Kirsty also has extensive experience in understanding human failure, human factors in incident investigation, task analysis, critical procedure reviews and safety culture. 

  • Melanie Todd is a Principal Human Factors Advisor with The Keil Centre, specialising in accident and incident investigation, human error analysis, fatigue risk management, and training. She has extensive experience in both regulatory and investigative roles as a specialist in human factors.

    Melanie holds a Bachelor of Aviation, Masters of Science and Technology in Aviation (Human Factors), and a PhD in Psychology (Human Factors) as well as the Diploma of Transport Safety Investigation. 

  • Stuart Dickinson is a human factors specialist who has been managing a range of projects in safety critical industries for over ten years. Industries in which he has worked include rail, offshore, chemical/ pharmaceutical and manufacturing.

    Stuart is Principal Consultant and Director of Human Risk Solutions, a human factors consultancy based in Victoria. He is practiced in the application of a broad range of human factors tools and techniques and has worked in various areas of human factors from assessing the impact of workplace design upon operators’ physical stress, to assessing workload and identifying the potential for human error. 

Dates and times  

Session 1

Monday 16 February 2022.

  • 09:00—12:30 AWST/MYT
  • 11:00—14:30 AEDT
  • 13:00—16:30 NZDT

Session 2

Tuesday 17 February 2022.

  • 09:00—12:30 AWST/MYT
  • 11:00—14:30 AEDT
  • 13:00—16:30 NZDT

Session 3

Wednesday 23 February 2022.

  • 09:00—12:30 AWST/MYT
  • 11:00—14:30 AEDT
  • 13:00—16:30 NZDT

Session 4

Thursday 24 February 2022.

  • 09:00—12:30 AWST/MYT
  • 11:00—14:30 AEDT
  • 13:00—16:30 NZDT


  • Single module: AUD 2300 + GST
  • Book all four modules together: AUD 2000 + GST (per module)

Other online modules

Those wishing to take all four modules to complete the Human Factors in Health and Safety programme can study them in any order and take a mix of online and face-to-face modules.


Modules will be delivered via Microsoft Teams. If you do not already have this installed, you can join as a guest in order to access the training. We will share information about how to do this after you've registered.

In-company training

This course is also available as an in-company course (face-to-face or online) where content can be customised to meet your organisation's specific needs and delivered on a date/location that suits your requirements. Contact us for more information.

In partnership with:

In partnership with The Keil Centre

* CPD hours should be used as an approximate guide and will vary depending on the preferred approach of the delegate and to what extent additional learning is completed.

Nicole Gray


Nicole Gray

The Keil Centre

Nicole Gray is a Registered Psychologist and Principal Human Factors Advisor with The Keil Centre, based in Brisbane. Nicole has worked for many years in applied psychology and human factors across a range of industrial settings, including defence, aviation, rail, and maritime industries. Her specialist interest areas include accident and incident investigation, human error analysis, fatigue risk management, and safety culture and leadership. She also has extensive experience in development and delivery of employee wellbeing programs in challenging environments.

Nicole holds a BA (Psychology) and M Human Factors, as well as the Diploma of Transport Safety Investigation. She is a member of the Australian Aviation Psychology Association and the Human Factors and Ergonomics Society.

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