Human Factors in the Chemical and Process Industries, Module Two: Managing Human Failure

Topic Safety

CPD Hours 12.5

Online | Face-to-face | In-company


This human factors course explores how to proactively manage human failure, which is crucial to preventing major accidents, occupational accidents and ill health, and improving an organisation's overall performance. The course covers how to proactively manage human error and non-compliance, analyse human failures contributing to incidents, and manage performance under pressure. 

This is module two of our Human Factors in the Chemical and Process Industries training programme, which provides practical insight into the key human factors issues facing the industries. You can attend as a one-off course, or alongside our other human factors modules to get a comprehensive overview of the subject.

Course outline

Reducing human error

  • What makes error more likely?
  • How can we make people safer?
  • Identifying safety critical tasks
  • Analysing tasks
  • Conducting human reliability analysis

Managing non-compliance

  • The significance of non-compliant behaviour in incident causation
  • Different types of non-compliance
  • Factors that provoke non-compliance
  • ABC analysis – a tool to understand decision-making in the context of non-compliant behaviour
  • What can be done to reduce the likelihood of non-compliance

Human factors in incident investigation

  • Human factors in the investigator (common human failings in investigators; interviewing skills – best practice)
  • Human factors in the investigation (key steps; recent best practice guidance; case study)

Managing performance under pressure

  • Understanding stress and its consequences
  • Causes of stress: chronic and acute
  • Managing pressure at work
  • Improving resilience

Learning outcomes

  • Understand how to reduce human error
  • Understand how to manage violations
  • Understand how human failures contribute to incidents
  • Understand how to manage performance under pressure

Who will benefit?

  • HSE managers and advisors
  • Operations managers
  • Safety engineers
  • Chemical/process engineers
  • In-house human factors advisors eg COMAH operators' 'intelligent customers'

What delegates say

Previous delegates said this course would help them to:

  • manage human errors and violations more effectively
  • apply the practical techniques learnt to their role straightaway
  • reinforce their behaviours when managing human factors
  • use the techniques learnt in staff appraisals and incident investigations
  • ask informed questions and identify when further expertise is necessary
  • compare current practices with good practice
  • better understand human behaviours
  • mange the effects of stress (on both individuals and the team) more effectively
  • introduce new tools and techniques to their organisation

Upcoming courses


Online courses consist of four live and interactive sessions with the trainers. There will also be some work to complete independently before the course and between the live sessions. More details will be provided after you have registered.

From 24 June 2024 

  • Session 1 – 24 June 2024, 09:00–11:00 OR 12:00–14:00 BST
  • Session 2 – 25 June 2024, 09:00–11:00 OR 12:00–14:00 BST
  • Session 3 – 26 June 2024, 09:00–11:00 OR 12:00–14:00 BST
  • Session 4 – 27 June 2024, 09:00–11:00 OR 12:00–14:00 BST

Live sessions are delivered via Microsoft Teams. If you don't already have this installed, you can join as a guest in order to access the training. 


  • 5–6 June 2024, Manchester, UK

Pre-course reading is issued beforehand as preparation for the course.

Not available then?

Register your interest in alternative dates.


  • Single module – £2,200 + VAT
  • Book all four modules together: £1,650 + VAT per module

How to register

Select your preferred course from the list of upcoming start dates and go to the 'Book course' button at the bottom of the page.

More human factors training

You can attend single modules or all four depending on your training needs. Modules can be completed in any order. 

Learn more about the Human Factors in the Chemical and Process Industries programme.

In-company training

Our human factors training can be delivered to corporate teams, either on-site or online. This could be a cost-effective option if you have several people requiring the training. Content can be tailored to your specific requirements. Request a quotation.

Attendance certificate & CPD hours

An e-certificate will be issued at the end of the course to confirm attendance and CPD hours logged. Please note that you must attend the whole course to receive the certificate. 

In the case of online courses, CPD hours should be used as an approximate guide and will vary depending on the preferred approach of the delegate and to what extent additional learning is completed.


CIEHF recognised course

In partnership with:

In partnership with The Keil Centre

Associated course

Incident Investigation, Human Failure & Cause Tree Analysis

Improve your ability to investigate process incidents.

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