Human Factors in the Chemical and Process Industries, Module Three: Strengthening Organisational Performance

Topic Safety

CPD Hours 12.5

Online | Face-to-face | In-company


This human factors course provides key pointers for strengthening organisational safety through effective management of training and competence, staffing and workload, supervision and safety, and fatigue-related risk.

This is module three of our Human Factors in the Chemical and Process Industries training programme, which provides practical insight into the key human factors issues facing the industries. You can attend as a one-off course, or alongside our other human factors modules to get a comprehensive overview of the subject.

Course outline

Managing fatigue

  • The consequences of fatigue for human performance
  • Managing fatigue using a Fatigue Risk Management Plan
  • Fatigue-related performance indicators
  • Investigating fatigue-related incidents

Staffing and workload

  • Staffing, workload and process safety
  • Methods for workload measurement and prediction
  • HSE staffing assessment method

Training and competence

  • Impact of competence on safety
  • Competence management systems
  • Developing and assessing competence
  • Competence assurance

Effective supervision and safety leadership

  • The role of effective supervision in performance management and improvement
  • Supervision models – understanding when flexibility is needed and how to achieve it
  • Supervision and culture – exploring the links between supervisory behaviour and team and organisational culture

Learning outcomes

  • Understand the consequences of fatigue on human performance and how to mange it effectively
  • Understand how to manage staffing and workload effectively
  • Understand how to develop and assess competence effectively, and its impact on safety
  • Understand what makes effective supervision and its role in performance and safety management.

Who will benefit?

  • HSE managers and advisors
  • Operations managers
  • Safety engineers
  • Chemical/process engineers
  • In-house human factors advisors eg COMAH operators' 'intelligent customers'

What delegates say

Previous delegates said this course would help them to:

  • re-evaluate shift patterns and how to address fatigue
  • re-evaluate when (what time of day) they carry out safety-critical tasks
  • apply new human factors tools and techniques
  • influence others
  • assess competencies more effectively
  • develop the role of human factors champion
  • review/apply their training and competency framework
  • improve awareness of human factors within their organisation
  • develop a fatigue management system
  • understand the staffing assessments to be done by the contractor.

Upcoming courses


Online courses consist of four live and interactive sessions with the trainers. There will also be some work to complete independently before the course and between the live sessions. More details will be provided after you have registered.

From 21 October 2024 

  • Session 1 – 21 October 2024, 09:00–11:00 OR 12:00–14:00 BST
  • Session 2 – 22 October 2024, 09:00–11:00 OR 12:00–14:00 BST
  • Session 3 – 23 October 2024, 09:00–11:00 OR 12:00–14:00 BST
  • Session 4 – 24 October 2024, 09:00–11:00 OR 12:00–14:00 BST

Live sessions are delivered via Microsoft Teams. If you don't already have this installed, you can join as a guest in order to access the training. 


  • 11–12 September 2024, Manchester, UK

Pre-course reading is issued beforehand as preparation for the course.

Not available then?

Register your interest in alternative dates.


  • Single module – £2,200 + VAT
  • Book all four modules together: £1,650 + VAT per module

How to register

Select your preferred course from the list of upcoming start dates and go to the 'Book course' button at the bottom of the page.

More human factors training

You can attend single modules or all four depending on your training needs. Modules can be completed in any order. 

Learn more about the Human Factors in the Chemical and Process Industries programme.

In-company training

Our human factors training can be delivered to corporate teams, either on-site or online. This could be a cost-effective option if you have several people requiring the training. Content can be tailored to your specific requirements. Request a quotation.

Attendance certificate & CPD hours

An e-certificate will be issued at the end of the course to confirm attendance and CPD hours logged. Please note that you must attend the whole course to receive the certificate. 

In the case of online courses, CPD hours should be used as an approximate guide and will vary depending on the preferred approach of the delegate and to what extent additional learning is completed.


CIEHF recognised course

In partnership with:

In partnership with The Keil Centre

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